Privacy Policy

At Personalised By You, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and online store.

1. Information We Collect

When you make a purchase or interact with our website, we may collect the following personal data:

• Person/People's Name(s) – To personalise your order.
• Email Address – For order confirmation and customer service communication.
• Delivery Address – To fulfill and deliver your order.
• Payment Information – Payments are processed securely by Stripe; we do not store or process payment details ourselves.
• Website Usage (clicks/taps, scrolls, interactions) - this information is collected and processed by Microsoft Clarity

2. How We Use Your Data

We use your information for the following purposes:

• To process and fulfill your order.
• To provide customer support and respond to inquiries.
• To comply with legal obligations (e.g., tax and accounting regulations).

3. Data Sharing

We do not sell or share your personal data with third parties, except when necessary to:

• Process payments securely via Stripe.
• Fulfill delivery through postal or courier services.
• Comply with legal or regulatory requirements.

4. Data Security

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is completely secure. We recommend keeping your login credentials confidential.

5. Your Rights

Under UK data protection laws, you have rights regarding your personal data, including:

• The right to access your data.
• The right to request correction or deletion.
• The right to restrict or object to data processing.
• The right to data portability.

To exercise these rights, please contact us at orders(@)personalised-by-you.uk

6. Retention of Data

We retain customer data only for as long as necessary to fulfill orders, provide support, and comply with legal obligations.

7. Microsoft Clarity

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation and fraud/security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly for updates.

9. Contact Us

For any questions about this Privacy Policy or your personal data, contact us at admin (@) personalised-by-you.uk

Last updated: 13/09/2025 (Added information regarding Microsoft Clarity)